DMi's fully trained InfoIQ™ support team is committed to quality assurance and to looking beyond immediate solutions to seek more efficient ways to meet your needs.

InfoIQ™ support provides experienced assistance through e-mail, fax and phone. Taking a proactive approach to problem solving, the support team builds relationships that facilitate open communication and rapid turnaround. Specifically, they:

• Service customer accounts according to customer specifications.
• Cultivate a positive working relationship with every customer.
• Review client content and information processes daily to identify additional automated solutions.
• Actively utilize customer feedback to improve their services.
• Notify clients of system enhancements and improvements in advance.

INFOIQ™ STANDARD SUPPORT
DMi's Standard Support offering provides electronic (e-mail and fax) or voice support Monday through Friday, 8:00 AM to 6:00 PM, Central Time.

INFOIQ™ PREMIUM SUPPORT
Because information management is often a mission critical operation, our extended support offering provides up to 24-hour support, 7 days a week.