At DMi, it's not data that drives our business, but people. Our Technical Client Analysts are in constant touch with the people who are selling cars, parts and service and looking into their progress on a daily basis. People talking to people. Computers drawing data from thousands of business systems in the U.S. and Canada and increasingly in the United Kingdom and Australia. We are considered an integral part of our clients' information team and promptly answer questions and offer technical support and assistance whether generated by our customers or by their dealers — responsiveness is built into our process.

When you have questions. DMi is committed to quality assurance and to looking beyond immediate solutions to seek more efficient ways to meet your needs. Our commitment is never static, but in a state of continual improvement.

• STANDARD SUPPORT
  DMi's Standard Support offering provides electronic (e-mail and fax) or voice support Monday through Friday, 8:00 AM to 6:00 PM, Central Time.
• PREMIUM SUPPORT
  Because information management is often a mission critical operation, our extended support offering is available 24/7.
• FLEXIBLE INTEGRATION
  We employ a variety of extract methods: Modem, VPN, TCP/IP, XML, STAR, ODBC/JDBC, Application Layer, API, file transfer; experience with over 30 DMS.
• AUTOMATED ERROR IDENTIFICATION, RESOLUTION AND TRACKING
  It's "standard equipment" on all DMi implementations — something our customers really appreciate.